System Center Virtual Machine Manager Self-Service Portal 2.0 SP1 released

Are your datacenter costs rising? Does your current infrastructure make it difficult to scale up or down quickly to respond to the changing needs of your organization? To meet these challenges, you need a more cost-effective, agile way to provide IT services—quickly, efficiently, and on demand.

System Center Virtual Machine Manager Self-Service Portal 2.0 SP1 is a free, partner-extensible solution that allows you to dynamically pool, allocate, and manage datacenter resources. Using the Self-Service Portal, you can reduce IT costs, while increasing agility for your organization. The Self-Service Portal works with products and technologies you know and trust, like Windows Server and the System Center product suite. This solution delivers:

  • Automated web portals and a workload provisioning engine that integrates with System Center.
  • Tested guidance and best practices to help configure and deploy private cloud infrastructures.
  • Guidance to help partners easily extend functionality.
  • Localization in three languages: Japanese, Traditional Chinese, and Simplified Chinese.

Self-Service Portal Technology Partners

The Self-Service Portal includes powerful extensibility features for Microsoft technology partners. Independent software and hardware vendors can customize different virtual machine actions (create, delete, stop, start, shut down, connect, pause, and so on) to take advantage of the unique characteristics of their infrastructure.


Citrix Integration Pack for Self-Service Portal

The integration pack integrates Essentials for Hyper-V with System Center by automatically provisioning the storage whenever a virtual machine is commissioned though the Self-Service Portal.
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Compellent Solution Pack for Self-Service Portal

Utilizing Windows PowerShell® with the Compellent Storage Center SAN, Compellent’s Solution Pack enables the integration and support for self-service provisioning of data storage resources with Virtual Machine Manager and Windows Server Hyper-V™ through the Self-Service Portal.
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F5 Solution for Self-Service Portal

The F5 solution for Virtual Machine Manager Self-Service Portal adds the option for traffic management by the BIG-IP application delivery controller (ADC) within the service role section of a user request. Executing this option automatically configures the BIG-IP for the request of VMs as they come online.
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HP Services Using the Self-Service Portal

Accelerate your journey to the private cloud with HP’s Converged Infrastructure and HP Technology Consulting services. Begin with a short assessment, then continue to implementation based on HP’s deep experience in the datacenter. HP uses pre-developed scripts, portals, and cmdlets to integrate into your environment and build a self-service infrastructure.
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Intel Cloud Builder Guide: Cloud Design and Deployment on Intel Platforms

The Intel reference architecture will assist organizations that require their cloud data and assets to reside on premises and those that need to support a new business domain with a separate IT infrastructure that is scalable and flexible.
Learn more >


NetApp ApplianceWatch PRO 2.1.1

Accelerate virtual machine provisioning, and increase storage efficiencies in private cloud implementations managed by the Self-Service Portal with the integration scripts and PowerShell cmdlets included in ApplianceWatch PRO 2.1.1 that enable rapid provisioning of space-efficient VMs using NetApp FlexClone technology.
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VKernel Chargeback with Hyper-V

VKernel Chargeback with Hyper-V enables private clouds to automatically map virtualization costs to applications and customers by reporting on allocated costs and by measuring and expensing the actual consumption of server and storage resources by cloud customers.
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System Center Service Manager Beta 1 is Released!

System Center Service Manager Vision and Planned Capabilities Whitepaper

The Service Desk function is the primary point of contact between end users and the IT organization or service provider. Its primary goal is often described as to restore service to and to fulfill requests from users as quickly as possible. However, best practice suggests that the Service Desk be given a broader role beyond that of a traditional Help Desk, a role that spans the processes of incident, problem, change, and asset and configuration management. Organizations face three key challenges as they adopt this broader approach:

1) Traditional Service or Help Desk products and technologies are inflexible, requiring expensive and time consuming customizations that slow down the adoption of newer capabilities
2) Some products lack integration of Service Desk functionality into a broader set of IT management products and capabilities such as operational monitoring and automated configuration management
3) Still other products lack direct support for the adoption, integration and optimization of processes that are primarily driven by best practice frameworks such as Microsoft Operations Framework (MOF) and ITIL®.

System Center Service Manager, scheduled for release in early 2010, is being designed to help organizations deal effectively with each of these three challenges. This whitepaper outlines the vision for Service Manager and its planned capabilities.

Download the System Center Service Manager Vision and Planned Capabilities Whitepaper

You can download the Beta from Connect:

System Center Service Manager Roadmap

Anders Bengtsson: Yesterday I attend at Michael Nappi session “System Center Service Manager Product Overview”. During this the roadmap of Service Manager was shown.

* 2008 H2, Beta 1 (early December or end of November, will not include the self-service IT portal)
* 2009 H1, Beta 2 (summer 2009, will include the self-service IT portal and will also be feature complete)
* 2009 H2, RC
* 2010 H1, RTM

We at Techlog reported earlier on the roadmap of Service Manager :

* Beta 1 Refresh at the end of 2008 calender year;
* Beta 2 Milestone — which will be feature complete — at the end of second quarter of 2009;
* RC Milestone end third or beginning fourth quarter of 2009;
* RTM at the first half of 2010 or sooner.

Seems like MS is still on schedule with System Center Service Manager.

Microsoft Service Manager and First Screenshots!

Travis Wright and Michael Nappi, both from the Service Manager product team, gave a breakout session on Service Manager on the annual Microsoft Management Summit. They updated the audience with the new roadmap and spook about what is going on with the development. In a nutshell, they told the audience, they took the feedback from the original beta 1 release and re-architected the product from the ground up to deliver a high quality v1 product. These are the major changes:

  • No more mandatory Sharepoint and Infopath needed;
  • Underlying technology used from Operations Manager (warehouse, SDK, etc);
  • Self-service portal runs as a dedicated ASP.NET website, but can leverage Sharepoint;
  • .. check out the other major changes in the screenshot below..
  • Here are the first screenshots from this (NEW) build with again thanks to

    During the breakout session on Service Manager, at the Microsoft Management Summit, Michael Nappi — who is the Product Unit Manager for Service Manager — updated the audience with the roadmap for releasing Service Manager.

    Service Manager Roadmap

    The delay in the release dates have been due to the fact that the Service Manager team learned from the previous Beta 1 release and took drastic decisions to deliver a high quality v1 product. While the product team has a more aggressive internal schedule, these are the publicly communicated delivery dates:

  • Beta 1 Refresh at the end of 2008 calender year;
  • Beta 2 Milestone — which will be feature complete — at the end of second quarter of 2009;
  • RC Milestone end third or beginning fourth quarter of 2009;
  • RTM at the first half of 2010 or sooner.