Travis Wright and Michael Nappi, both from the Service Manager product team, gave a breakout session on Service Manager on the annual Microsoft Management Summit. They updated the audience with the new roadmap and spook about what is going on with the development. In a nutshell, they told the audience, they took the feedback from the original beta 1 release and re-architected the product from the ground up to deliver a high quality v1 product. These are the major changes:
Here are the first screenshots from this (NEW) build with again thanks to Techlog.org:
- Service Manager: Architecture
- Service Manager: Key Changes
- Service Manager: Extending
- Service Manager: Self Service Portal
- Service Manager: Create Incident
- Service Manager: New WPF-based UI
- Service Manager: Routing Wizard
- Service Manager: Incident Details
- Service Manager: SCOM integration
- Service Manager: DCM & SCCM integration
During the breakout session on Service Manager, at the Microsoft Management Summit, Michael Nappi — who is the Product Unit Manager for Service Manager — updated the audience with the roadmap for releasing Service Manager.
The delay in the release dates have been due to the fact that the Service Manager team learned from the previous Beta 1 release and took drastic decisions to deliver a high quality v1 product. While the product team has a more aggressive internal schedule, these are the publicly communicated delivery dates: